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IT Support/Outsource
  • Our bilingual customer support hot line operates 24 hours supporting Chinese/English.
  • Customers can also submit requests through our tailored made web support portal. Our service coordinator monitors new entries round the clock. Service can be traced via the generated tickets.
  • Various service models are offered. Customers can choose to contact us on demand or let us come in regular basis. Or they can select a combination of the above two. Our technicians support either online through remote control software or come to the site.
  • We also provide different SLA (Service Level Agreement). Customers can decide on the SLA based on the nature of the equipment or problem.

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