Our bilingual customer support hot line operates 24 hours supporting Chinese/English.
Customers can also submit requests through our tailored made web support portal. Our service coordinator monitors new entries round the clock. Service can be traced via the generated tickets.
Various service models are offered. Customers can choose to contact us on demand or let us come in regular basis. Or they can select a combination of the above two. Our technicians support either online through remote control software or come to the site.
We also provide different SLA (Service Level Agreement). Customers can decide on the SLA based on the nature of the equipment or problem.